Since this afternoon 3 p.m. and until 4:45 p.m., emergency numbers 15, 18 and 112 were disrupted. “Fixed and mobile calls to emergency services” experienced outages, Orange said. Impossible for millions of French people to reach the SAMU, the fire brigade or the European number for any emergency requiring an ambulance, the fire services or the police when you are traveling in a European country.
60% of calls affected
For 1h45, only 40% of the calls worked correctly. 60% of calls made to emergency numbers were unsuccessful which forced the callers to renew the manipulation to hope to reach the desired service. Several attempts were sometimes necessary to finally have someone on the phone.
Some departments have been particularly affected. In total, 19 fire and rescue department services (SDIS) were affected by these outages: Hautes-Pyrénées, Haute-Vienne, Haute-Savoie, Landes, Drôme, Seine-Maritime, Loire, Lot-et-Garonne, Saône-et-Loire, Var, Nièvre, Seine-et-Marne, Loire-Atlantique, Sarthe, Meuse, Orne, Eure-et-Loir, Vienne, Deux-Sèvres.
Orange remains vigilant
On its Twitter account, Orange indicated that the situation was restored. “The routing of emergency numbers has been operational again since 4:45 p.m., can we read in the tweet published by the operator. Reinforced vigilance is in place. Orange apologizes for the inconvenience caused.
The routing of emergency numbers has been operational again since 4:45 p.m. Reinforced vigilance is in place. Orange apologizes for the inconvenience caused.
— Orange France (@Orange_France) January 17, 2023
For the time being, it is impossible for the number 1 in telecoms to explain the cause of these incidents. The company says it is carrying out analyzes to try to understand the origin of the failure and remains vigilant in the event that the situation reoccurs.